Privacy policy

We process account data, connected-channel metadata, prospect records you import or sync, message content needed to send and thread replies, and operational logs required to run the product.

Data is stored in the cloud region configured for this deployment. Access is limited to authenticated members of your workspace and, when you use a specialist-assisted plan, coach or operator seats you have been told about.

Retention follows the product’s configured retention rules for messages, events, and logs. You can request export or deletion via the data request page; we fulfil verified requests through a documented operator process.

Marketing analytics, when enabled, uses a privacy-respecting analytics host without advertising cookies. See the cookie notice.